VLORAH BEAUTY | Refund & Resolution Policy
 
At VLORAH BEAUTY, we are dedicated to delivering a luxurious beauty experience with the highest standards of quality and care. Each product is crafted with precision, and we stand behind the excellence of our formulations.
 
Due to the exclusive nature of our beauty products, all sales are final and cannot be refunded or exchanged for hygiene and safety reasons. However, we are committed to ensuring that every VLORAH BEAUTY purchase meets your expectations.
 
In the Rare Case of an Issue
 
If your order arrives damaged, defective, or incorrect, we will gladly make it right. Please contact us within 48 hours of delivery so we can assist you promptly.
 
To ensure a seamless resolution, kindly provide:
•Your order number
•Clear photos of the product and packaging
•A brief description of the concern
 
Once reviewed, we will offer an appropriate resolution, which may include a replacement or store credit.
 
Our Commitment to Excellence
 
Every VLORAH BEAUTY creation is a statement of elegance and refinement. We encourage you to review your selections carefully before completing your purchase, as we cannot accept returns for reasons beyond product defect or order error.
 
For further assistance, please reach out to our customer care team at +237 678330105. We are always here to elevate your beauty experience.